If you have or are a party to multiple relationships across our related platforms, we will link your Personal Data collected across platforms to facilitate your use of our Services and for the Purposes described below.
We collect your Personal Data when you,
When our services are used
Personal Data may be collected through the normal operation of our Apps, Websites and Services. Some examples are:
Use of Personal Information
We may collect and process the following personal information about you in relation to the use of our app/webs. Calls may be recorded for quality control purposes.
Providing services and features
Your Personal Data will be used to provide, personalise, maintain and improve our Apps, Websites and Services. This includes using your Personal Data to:
We use Personal Data to resolve user support issues. For example, we may:
When you report a problem with our app/website;
If you contact us through our general enquiry form, we may keep a record of that correspondence;
Details of transactions (including details of payment cards used) that you carry out through our app/website;
Details of your visits to our app/website including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and/or the resources that you access;
Research and development and security
We may use the Personal Data we collect for testing, research, analysis and product development. This allows us to understand and analyse your needs and preferences, protect your Personal Data, improve and enhance the safety and security of our Services, develop new features, products and services.
If the need arises,we may also use your Personal Data when we are required, advised, recommended, expected or requested to do so by our legal advisors or any local or foreign legal, regulatory, governmental or other authority.
We may also use your Personal Data in connection with mergers, acquisitions, joint ventures, sale of company assets, consolidation, restructuring, financing, business asset transactions, or acquisition of all or part of our business by another company.
Marketing and promotions
We may use your Personal Data to market C3 and its related platforms, partners’, sponsors’ and advertisers’ products, services, events or promotions. For example, we may:
We may communicate such marketing to you by post, telephone call, short message service, online messaging service, push notification, by hand and by email.
Tailoring our services to your requirements and preferences; Direct-marketing products and services, advising you of news and industry updates, events, promotions and competitions, reports and other information and carrying out market research campaigns. Providing you with information about other products, special offers and services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes. This may include products and services made available by selected partners and any member of our group of companies. and Information that you provide when you enter a competition or promotion, and, Information that you provide when registering to one of our programmes, including, but not limited to, registration to our app/website, corporate account request, purchase and purchase registration and claim, e-newsletter subscription, registration to our C3 loyalty programme and membership, Information that you provide when submitting a group purchase enquiry.
If you wish to unsubscribe to the processing of your Personal Data for marketing and promotions, please click on the unsubscribe link in the relevant email or message.
Where we store your personal information
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our app/website, you are responsible for keeping this password confidential. We advise you not to share a password with anyone.
Disclosure of your personal information
We may disclose your personal information to within our group of companies, which includes our subsidiaries, successors in title to our business; to suppliers and external agencies we engage to process information on our behalf; to third parties (including, but not limited to, professional indemnity insurers, brokers, auditors and other professional advisors); and where disclosure is required by law or any regulatory authority.
These parties include:
With C3 partners at your request
For example, if you requested a service through a C3 partner or used a promotion provided by a C3 partner, C3 may share your Personal Data with our business partners. Our partners include partners that integrate with our App or our App integrates with on-demand delivery services partners, or business partners which C3 collaborates with to deliver a promotion, competition or other specialised service.
With subsidiaries and affiliates
We share Personal Data with our subsidiaries, associated companies, jointly controlled entities and affiliates.
With C3’s service providers and business partners
We may provide Personal Data to our vendors, consultants, marketing partners, research firms, and other service providers or business partners. This includes:
Retention of Personal Data
We retain your Personal Data for the period necessary to fulfill the Purposes outlined in this Notice unless a longer retention period is required or allowed by law. Once your Personal Data is no longer necessary for the Services or Purposes, or we no longer have a legal or business purpose for retaining your Personal Data, we take steps to erase, destroy, anonymise or prevent access or use of such Personal Data for any purpose other than compliance with this Notice , or for purposes of safety, security, fraud prevention and detection, in accordance with the requirements of applicable laws.
Protection of Personal Data
We will take reasonable legal, organisational and technical measures to ensure that your Personal Data is protected. This includes measures to prevent Personal Data from getting lost, or used or accessed in an unauthorised way. We limit access to your Personal Data to our employees on a need to know basis. Those processing your Personal Data will only do so in an authorised manner and are required to treat your information with confidentiality.
Nevertheless, please understand that the transmission of information via the internet is not completely secure. Although we will do our best to protect your Personal Data, we cannot guarantee the security of your Personal Data transmitted through any online means, therefore, any transmission remains at your own risk.
Your Rights with Respect to your Personal Data
In accordance with applicable laws and regulations, you may be entitled to:
Where you are given the option to share your Personal Data with us, you can always choose not to do so. If we have requested your consent to processing and you later choose to withdraw it, we will respect that choice in accordance with our legal obligations.
However, choosing not to share your Personal Data with us or withdrawing your consent to our use of it could mean that we are unable to perform the actions necessary to achieve the purposes of processing (Use of Personal Data) or that you are unable to make use of the Services. After you have chosen to withdraw your consent, we may be able to continue to process your Personal Data to the extent required or otherwise permitted by applicable laws and regulations.
If you wish to make a request to exercise your rights, you can contact us through our contact details set out below.
We will screen and verify all requests beforehand. In order to verify your authority to make the request, we may require you to provide supporting information or documentation to us.
Once verified, we will give effect to your request within the timelines prescribed by applicable laws.
Findbulous Technology Sdn Bhd