Privacy Policy

This Privacy Policy sets out the basis on which any personal information that C3 Group of Companies (C3) collects from you, or that you provide to us, will be processed by us. We are committed to protect and respect your privacy. By using our services you hereby consent to the processing of your Personal Data and accept and agree to be bound by this Notice. 

If you have or are a party to multiple relationships across our related platforms, we will link your Personal Data collected across platforms to facilitate your use of our Services and for the Purposes described below.

We collect your Personal Data when you,

  • provide information when you register as our user;
  • interact with our social media pages (such as your social media account ID, profile photo and any other publicly available data);
  • participate in contests or events organised by us (such as the pictures, audio files, or videos you may submit, which may include images of yourself);
  • verify your identity through various means (such as social media or Google logins);
  • fill up demographic information in surveys (such as your age, gender, birthday, marital status, ethnic group and etc); and
  • agree to make an order with us.

When our services are used

Personal Data may be collected through the normal operation of our Apps, Websites and Services. Some examples are:

  • transaction information;
  • feedback, ratings and compliments;
  • your location (to detect sending information);
  • information about how you interacted with our Apps, Website or Services (such as features used and content viewed);
  • device information (such as hardware model and serial number, IP address, file names and versions, and advertising identifiers or any information that may provide indication of device or app modification); and    
  • personal data you enter in messages when you use our in-app communication features.

 Use of Personal Information

We may collect and process the following personal information about you in relation to the use of our app/webs. Calls may be recorded for quality control purposes.

Providing services and features

Your Personal Data will be used to provide, personalise, maintain and improve our Apps, Websites and Services. This includes using your Personal Data to:

  • provide you with Services across our various business platforms under our groups;
  • engage you to provide Services;
  • create, administer and update your account;
  • conduct customer analysis;
  • verify your identity;
  • process payments;
  • track the progress of your order status;
  • enable features that personalise your App, such as lists of your favourite orders and hotels;
  • make your experience more seamless, such as automatically filling in your registration information (such as your name or phone number) from one Service to another Service or when you participate in our surveys;    
  • perform internal operations necessary to provide our Services, including troubleshooting software bugs and operational problems, conducting data analysis, testing and research, monitoring and analysing usage and activity trends;
  • protect the security or integrity of the Services and any facilities or equipment used to make the Services available;
  • process and manage your rewards;
  • process, manage or verify your eligibility for or application of promotions, rewards and subscriptions with C3;    
  • enable our partners to manage and allocate fleet resources; and
  • fulfil the services to you as a data processor, where you have provided consent to the data controller (i.e. the organisation you had purchased goods or services from, and for whom C3 is providing services on behalf of) for such services to be rendered.    
  • Dealing with your order, enquiries and other requests; Administering your order and other services; 
  • For the purpose of administering your requests and any order; For providing other services which you have requested; and To communicate an offer of other goods and services, with your prior consent.

C3 Support

We use Personal Data to resolve user support issues. For example, we may:

When you report a problem with our app/website;

If you contact us through our general enquiry form, we may keep a record of that correspondence; 

Details of transactions (including details of payment cards used) that you carry out through our app/website; 

Details of your visits to our app/website including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and/or the resources that you access; 

  • investigate and address concerns;
  • monitor and improve our user support responses;
  • respond to questions, comments and feedback; and
  • inform you about steps taken to resolve user support issues.

Research and development and security

We may use the Personal Data we collect for testing, research, analysis and product development. This allows us to understand and analyse your needs and preferences, protect your Personal Data, improve and enhance the safety and security of our  Services, develop new features, products and services.

Legal purposes

If the need arises,we may also use your Personal Data when we are required, advised, recommended, expected or requested to do so by our legal advisors or any local or foreign legal, regulatory, governmental or other authority.

We may also use your Personal Data in connection with mergers, acquisitions, joint ventures, sale of company assets, consolidation, restructuring, financing, business asset transactions, or acquisition of all or part of our business by another company.

Marketing and promotions

We may use your Personal Data to market C3 and its related platforms, partners’, sponsors’ and advertisers’ products, services, events or promotions. For example, we may:

  • send you alerts, newsletters, updates, mailers, promotional materials, special privileges, festive greetings; and
  • notify, invite and manage your participation in our events or activities.

We may communicate such marketing to you by post, telephone call, short message service, online messaging service, push notification, by hand and by email.

Tailoring our services to your requirements and preferences; Direct-marketing products and services, advising you of news and industry updates, events, promotions and competitions, reports and other information and carrying out market research campaigns. Providing you with information about other products, special offers and services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes. This may include products and services made available by selected partners and any member of our group of companies. and Information that you provide when you enter a competition or promotion, and, Information that you provide when registering to one of our programmes, including, but not limited to, registration to our app/website, corporate account request, purchase and purchase registration and claim, e-newsletter subscription, registration to our C3 loyalty programme and membership, Information that you provide when submitting a group purchase enquiry.

If you wish to unsubscribe to the processing of your Personal Data for marketing and promotions, please click on the unsubscribe link in the relevant email or message. 

Where we store your personal information

The information we collect from you may be transferred to, and stored at our system. It may also be processed by staff operating outside the C3 Group of Companies who work for us or one of our suppliers. Such staff may be engaged in, among other things, the processing of your payment details and the provision of services. By submitting your personal information, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your information is treated securely and in accordance with this Privacy Policy.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our app/website, you are responsible for keeping this password confidential. We advise you not to share a password with anyone.

Disclosure of your personal information

We may disclose your personal information to within our group of companies, which includes our subsidiaries, successors in title to our business; to suppliers and external agencies we engage to process information on our behalf; to third parties (including, but not limited to, professional indemnity insurers, brokers, auditors and other professional advisors); and where disclosure is required by law or any regulatory authority.

These parties include:

Other users

For example: 

  • If you are a delivery partner, we may share your Personal Data with the selected merchant and user, including your name and photo; your vehicle make, model and location.

With C3 partners at your request

For example, if you requested a service through a C3 partner or used a promotion provided by a C3 partner, C3 may share your Personal Data with our business partners. Our partners include partners that integrate with our App or our App integrates with on-demand delivery services partners, or business partners which C3 collaborates with to deliver a promotion, competition or other specialised service.

With subsidiaries and affiliates

We share Personal Data with our subsidiaries, associated companies, jointly controlled entities and affiliates.

With C3’s service providers and business partners

We may provide Personal Data to our vendors, consultants, marketing partners, research firms, and other service providers or business partners. This includes:

  • payment processors and facilitators;
  • cloud storage providers;
  • marketing partners and marketing platform providers;
  • data analytics providers;
  • fleet and merchant partners.

Retention of Personal Data

We retain your Personal Data for the period necessary to fulfill the Purposes outlined in this Notice unless a longer retention period is required or allowed by law. Once your Personal Data is no longer necessary for the Services or Purposes, or we no longer have a legal or business purpose for retaining your Personal Data, we take steps to erase, destroy, anonymise or prevent access or use of such Personal Data for any purpose other than compliance with this Notice , or for purposes of safety, security, fraud prevention and detection, in accordance with the requirements of applicable laws.

Protection of Personal Data

We will take reasonable legal, organisational and technical measures to ensure that your Personal Data is protected. This includes measures to prevent Personal Data from getting lost, or used or accessed in an unauthorised way. We limit access to your Personal Data to our employees on a need to know basis. Those processing your Personal Data will only do so in an authorised manner and are required to treat your information with confidentiality.

Nevertheless, please understand that the transmission of information via the internet is not completely secure. Although we will do our best to protect your Personal Data, we cannot guarantee the security of your Personal Data transmitted through any online means, therefore, any transmission remains at your own risk.

Your Rights with Respect to your Personal Data

In accordance with applicable laws and regulations, you may be entitled to:

  • request the correction and/or (in some cases) deletion of your Personal Data;
  • withdraw your consent to the processing of your Personal Data (where we are processing your Personal Data based on your consent);
  • complain to the relevant data privacy authority if your data privacy rights are violated, or if you have suffered as a result of unlawful processing of your Personal Data.

Where you are given the option to share your Personal Data with us, you can always choose not to do so. If we have requested your consent to processing and you later choose to withdraw it, we will respect that choice in accordance with our legal obligations.

However, choosing not to share your Personal Data with us or withdrawing your consent to our use of it could mean that we are unable to perform the actions necessary to achieve the purposes of processing (Use of Personal Data) or that you are unable to make use of the Services. After you have chosen to withdraw your consent, we may be able to continue to process your Personal Data to the extent required or otherwise permitted by applicable laws and regulations.

If you wish to make a request to exercise your rights, you can contact us through our contact details set out below.

We will screen and verify all requests beforehand. In order to verify your authority to make the request, we may require you to provide supporting information or documentation to us.

Once verified, we will give effect to your request within the timelines prescribed by applicable laws.


Findbulous Technology Sdn Bhd